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Service Provisioning
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Customer Self-care
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Number Management
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Rebates and Payments
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Systems Support Services
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Customer Self-care  Customer self care is fast becoming a necessity for operators to safeguard their existing customers and to provide a suitable platform for future growth.
Leveraging Real Time’s experience to extend your service provisioning footprint to include customer self care provides a low-risk high-return investment for operators seeking to maximise customer offerings and realise further operational efficiencies.
Successful delivery of a customer self care capability is mutually beneficial to customers and the operator. From the customer’s perspective, having immediate self-access to provision new services, or to re-configure existing services, enables changes in business requirements to be quickly transposed on carrier networks, saving both time and money.
By empowering its customers, the operator can realise significant operational savings and is further able to release skilled resources to focus on delivering ‘value-add’ services in other areas of the business. This is a key requirement to meeting the business objectives of profitability through enhanced sales and operational efficiency.
Real Time is assisting operators in enhancing service provisioning solutions to encompass customer self care. Integrating web applications delivered through the Corporate Extranet provides customers with instant and secure access to feature-rich service provisioning functionality, previously only available by engaging the operator’s own staff.
Implementation of a tiered security model enables service configuration access to be limited to read-only, partial edit or full administration.
Integration with the Number Management System ensures that only previously approved telephone numbers are used within associated service configurations.
Furthermore, a service configuration verification process based on rules defined by each operator and applied prior to live activation provides additional network integrity assurance. |